Overview of Microsoft CRMCustomer relationships are the backbone of your business – Microsoft CRM offers powerful CRM functionality, and makes it easy for you to customise, integrate, and maintain your solution efficiently and affordably.
Microsoft CRM is a business application designed to help businesses build more profitable customer relationships. It makes it easy for employees to share complete customer information across teams and departments, automates sales and customer service processes, and equips your business to make informed, agile decisions. Screenshots
Microsoft CRM is accessible with both Microsoft Outlook and Web browsers.
Microsoft Outlook Client
Web browser Client
The two main modules are CRM Sales and CRM Service.
Microsoft CRM comes with extensive reporting capabilities.
Pipeline Chart Report
Microsoft CRM allows users to easily customise the workflow and the interface to suit their business processes.