Case Studies and White Papers
You are interested in Microsoft CRM, but you want to see what others' experiences have been. Your interested in the technical details that will help you understand how Microsoft CRM might work in your organisation's IT environment.
Microsoft CRM offers an intuitive user interface, centralized activity management, and single-click access to information, reports, and sales and customer service functionality. Below are three case studies that show a range of uses of Microsoft CRM.
Case Study: iQ NetSolutions
iQ NetSolutions, a fast-growing provider of telecommunications software, sought a customer relationship management solution that could help boost sales, tie together its sales and service departments, and increase the Westborough, Massachusetts-based company's competitive edge. Microsoft CRM provides all those benefits and more.
Case Study: Maximum Impact
Maximum Impact, Inc., based in Atlanta, Georgia, USA, provides values-based leadership training to a wide range of clients via books, videos, CDs, live seminars, satellite-based events, and more. With the company's revenue and client base expected to increase dramatically in the next few years, the time had come for Maximum Impact to replace its previous customer relationship management system. The company chose Microsoft CRM, which is paying off with easier administration, increased access to information, and greater employee satisfaction.
Case Study: McBride Electric
For more than half a century, McBride Electric has provided a wide range of electrical services to customers across six states. To better track vital customer information and help both its in-house and remote employees continue to deliver high-quality customer service, McBride Electric implemented Microsoft CRM, a centralized customer relationship management solution.